GERRYCAN FAQ

SIZING: To purchase a product on our site, simply click on the item you wish to buy, select the size and colour desired and click 'add to bag'. You can then go back and to continue shopping or click 'Buy Now' to completed your online order. Please note, you will need your credit card details handy - including your billing address - to finalise your order. 

We accept Visa and Mastercard and for the safest of us shoppers, Paypal! 

CAN I CHANGE / CANCEL MY ORDER?


Hell Yes! You can edit your Shopping Bag at any stage during your online shopping experience by simply removing the item from 'My Bag'. Once your order has been finalised however, it is not possible for you to change or cancel your order prior to dispatch. The order will be automatically sent to the delivery address and then if necessary, you will need to arrange to return it to GERRYCAN'S WAREHOUSE AND OFFICE.


Please refer to our Returns Policy if you require any further information.



 

HOW DO I KNOW WHAT SIZE I AM?



Our sizing is specifically designed to a true to size fit in active wear, and across the board is generally suited for certain sizes found in other big brands in compression gear.   Please check our gerrycan size us up and fitting suggestions. We suggest that you take a look at the product measurements included online for each specific item to get the most accurate idea of what size will be right for you. We have sizes from XS for teeny-tiny ladies who are after a tighter fit, up to a size XL for a looser fit.


HOW DO I APPLY DISCOUNTS AND PROMOTIONS DURING CHECKOUT?

We get this question quite a bit, so thought we would run you through it here! When finalising your order in PayPal (as a guest or using your PayPal account), you will be prompted for your Credit Card Details and Shipping Information.  Once this has been completed click Review and Continue. After you have reviewed your Order Summary in PayPal,  click Continue and you'll be directed to our Secure Checkout Page where you can enter your Discount Code and select your Shipping Method.  This is Step 2 of 2 and the final stage in the checkout process. 



WHAT DO I DO IF THE ITEM I AM LOOKING FOR IS NO LONGER AVAILABLE FOR PURCHASE ONLINE?


Unfortunately due to popular demand some items do sell out quickly online - if you see something online that you have to have, be sure to snap it up quickly! If you do happen to miss out, be sure to email us at sales@gerrycanactive.com so that we can put you on a 'notify me' list so that we are able to keep up with the demands of our active friends! 
 Once we get a shipment of new stock and it becomes available for purchase, you will be sent an email informing you of the available new stock.

 

PAYMENT CHOICES


We accept payment via Paypal and all major Credit Cards (VISA, Mastercard, and American Express) Please note, your Credit Card will only be debited at the time of dispatch. 


 

HOW SECURE IS MY CREDIT CARD AND PERSONAL INFORMATION?


Your security while shopping with gerrycan active is so important to us! We have taken all reasonable measures to ensure that your credit card and personal details are kept safe at all times.

 All pages that require you to enter your personal information or payment details on our website are secure, using 128 bit SSL encryption. 

 

 DELIVERY

How much will postage cost?

Gerrycan active is a new and small growing business - we do our very best to get our clothes out to our customers as quickly & affordably as possible so you can start living an active life and cater to your vintage inspired loves right away! From time to time we do offer promotions, including free delivery.

Currently our standard rate within Australia is as follows: 

All items are sent Express Post with Australia Post. 
Express Shipping costs: $11.50 and you should have it the next day of purchasing your order. 

International Shipping is $24.95 and takes 3-11 Days to be at your door!
* All packages are tracked 

What happens if my package doesn't arrive? 

Our Sendle team or Australia post will provide tracking for each and everyone one of our deliveries. This ensures that the Gerrycan Team have taken responsibility in sending your parcel. If for some reason your parcel is 'undeliverable' after 3 attempts, it will either arrive at your local post office and if not claimed it will be returned to the Gerrycan Active HQ. If this happens, we require customers to pay for shipping again as we do not offer refunds in these situations as the responsibility for your item to be collected is not on us. 
As soon as we send your parcel you will receive your tracking number and courier. Please follow this if you are an international client. 

 

How do the orders come packaged?

All orders placed come complete with a free canvas satchel so that you can live and love the brand you wear and carry around all your day to day stuff!


International Orders - Taxes & Duties

It is important to be aware that Custom policies vary from Country to Country, with this in mind you may be subject to overseas custom duties and/or other taxes. If such costs do occur, they are payable by the recipient. To minimise any surprises please be sure to check with your local customs office for further information prior to finalising your purchase.

Which Countries do you ship to?

The gerrycan team LOVE to travel, we love to see familiar things in unfamiliar places, so that means we are hoping to get our awesome stock to the larger active and swim world. We are currently shipping domestically within Australia and to almost all destinations worldwide! 

Which courier company do you use?

Australia Post is our main method of shipping. 

If there is a problem with my order who do I contact?

If there is any problem with your order please don't hesitate to contact us at sales@gerrycanactive.com.


RETURNS & EXCHANGES


The gerrycan crew always want you to be delighted with your purchases.

 We understand that sometimes with online shopping you may want to return an item as you realise it is not suitable when it arrives.  If this should ever occur, feel free to explain your situation at sales@gerrycanactive.com.
We are always very happy to help you in choosing another item for exchange. Please note we do not offer refunds on any swimwear. 

If your item is faulty or damaged we are able to refund. We do however check quality before pieces go out and would need our team to handle this so that we know what to expect! If we are providing a refund on a faulty piece, unfortunately we are unable to refund the initial postage costs on all domestic or international orders.

For enquiries, please speak to us at sales@gerrycanactive.com. Please allow 1-2 working days for a response. See further details about how to return items below.

 

How do I return goods for an exchange?

If you wish to return a purchase for exchange please email sales@gerrycanactive.com. Items can only be exchanged for an alternate size or colour of the original style purchased. Please note, this excludes items that are purchased on sale. Sale Items cannot be exchanged or returned for store credit only. 

 

Should you wish to exchange the item for an alternative size or colour please advise of the same when you email sales@gerrycanactive.com. You will simply need to send back the item/s for exchange with the returns authorisation form included,  to our head office. Once the goods are received, a gerrycan member will make contact, and continue with the exchange process. All postage costs will need to be covered by the customer.

 

Should stock no longer be available for exchange (colour or size), a refund will be made to you by crediting your account via your original method of payment, excluding delivery costs.