Returns

How do I return goods for an exchange?

If you wish to return a purchase for exchange please email sales@gerrycanactive.com. Items can only be exchanged for an alternate size or colour of the original style purchased. Please note, this excludes items that are purchased on sale. Sale Items cannot be exchanged or returned for store credit only. 


Should you wish to exchange the item for an alternative size or colour please advise of the same when you email sales@gerrycanactive.com. You will simply need to send back the item/s for exchange with the returns authorisation form included,  to our head office. Once the goods are received, a gerrycan member will make contact, and continue with the exchange process. All postage costs will need to be covered by the customer.

 

Should stock no longer be available for exchange (colour or size), a refund will be made to you by crediting your account via your original method of payment, excluding delivery costs.


Please note, the Gerrycan Team do not accept returns on swimwear. When you purchase your goods, to ensure you are getting the right size and style for your body please contact us at sales@gerrycanactive.com.